Procedures

Do I Need to register an account to place an order?

Nope. You can check out as a guest. However, registering an account makes you eligible for our loyalty points, so that the next time you wish to make a purchase at our shop, you would be able to apply the discounts.

Why do I need to enter my address if I've selected self-collection?

Your address is collected to ensure that we have a records of who exactly it is has purchased from us. This is both for security reasons to prevent fraud as well as to prevent any confusion. We would be using this info to verify your identity when you collect your items.

Do Your Premium Rubberized Dumbbells scratch?

Our rubberized dumbbells are made with the very best virgin rubber, and produced with the highest production integrity. However, they are still made of rubber, and as such, can be scratched with sharp objects. While our rubber should be able to withstand most common sources of scratches like gravel and stones, sharp metal objects pose the greatest threat.

What is the delivery and self-collection procedure?

Our delivery happens within 3 days on average. You can drop by for self-collection immediately after you get a confirmation notice. Do refer to our page on delivery and self-collection here.

Are your dumbbells adjustable? Can they be used as barbells?

All our dumbbells and barbells are made to be interchangeable. We’ve standardized the diameter of the holes such that your dumbbells can be used as barbells if you have the purchased the barbell too. So don’t worry! The standard size for the holes of our weight plates is 28mm. 

PRIME REWARD CLUB

When will my points expire?

Remember that your points will expire after 24 months since the date of expiry! Also take note that reward system can be subjected to change. Like us on Facebook to follow any update 🙂

I didn't receive any points after checking out?

Points are logged only for registered users, thus most likely guest checkout is used. If you can create your account after placing the order, we can manually rectify for you, simply contact us via jordan@primerofitness.com.sg!

What else can I use my points for?

We will have special promotion overtime so you can exchange your points for something better, eg. 20-50% off a promotion item, or a free delivery coupon code. Like our facebook page to get more updates!