By using Primero Fitness’s website and services, you agree to be bound by the following Terms and Conditions in full; If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

We may revise these terms and conditions from time to time.

The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.

Terms of Use

This page may contain other proprietary notices and copyright information, the terms of which must be observed and followed. INFORMATION ON THIS WEB SITE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

Information on this web site may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. Primero Fitness may also make improvements and/or changes in the products and/or the programs described in this information at any time without notice.

Primero Fitness does not want to receive confidential or proprietary information from you through our web site. Please note that any information or material sent to Primero Fitness will be deemed NOT to be confidential. By sending Primero Fitness or http://lightbox.sg/ any information or material, you grant Primero Fitness an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute those materials or information, and you also agree that Primero Fitness is free to use any ideas, concepts, know-how or techniques that you send us for any purpose.

Information Primero Fitness publishes on the World Wide Web may contain references or cross references to other products, programs and services that are not announced or available in your country. Such references do not imply that Primero Fitness intends to announce such products, programs or services in your country. Consult a Primero Fitness representative for information regarding the products, programs and services which may be available to you.

Primero Fitness makes no representations whatsoever about any other web site which you may access through this one. When you access a non-Primero Fitness web site, please understand that it is independent from Primero Fitness, and that Primero Fitness has no control over the content on that web site. In addition, a link to a non-Primero Fitness web site does not mean that Primero Fitness endorses or accepts any responsibility for the content, or the use, of such web site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses and other items of a destructive nature. IN NO EVENT WILL PRIMERO FITNESS BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEBSITE, OR ON ANY OTHER HYPERLINKED WEBSITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Copyright Notice

Copyright (c) 2016 Primero Fitness.

Subject to the express provisions of these terms and conditions:

(a)      we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and

(b)      all the copyright and other intellectual property rights in our website and the material on our website are reserved.

Shipping Policy

Delivery Timeline

  1. Customer places the order
  2. Primero Fitness processes the order and prepares it for shipment
  3. Upon dispatch, an email notificaiton will be sent to the customer
  4. Delivery personnel will transport the order to the delivery address
  5. If the customer is not around to receive the delivery, the delivery personnel will give a call to the customer*

*For Courier Services only

Rescheduling of Delivery

The customer is allowed to re-schedule the delivery by if a request via email is received at least 24 hours before the start of the selected delivery timeslot, subject strongly to availability.

Disclaimer

Primero Fitness will not be responsible for any failed deliveries should the customer provide the wrong delivery information such as the wrong address, wrong contact information, or wrong delivery date and timing.

Primero Fitness will do our best to help our customers receive their order. However, we are not obliged to deliver the order in any other ways not previously agreed on before the delivery.

We are also not obliged to perform any form of delivery beyond delivery to your doorstep. Should you not be at the location to receive the delivery, we are not obliged to wait for you to return home. We can however pass it to any other persons living in your home.

In cases where our logistics run into unforeseen circumstances, your delivery might be delayed for any number of reasons. In this case, we will inform you of any re-scheduling as early as we can.

Backorders

Backorders are not subject to the delivery timeframes stated above as the products are not in stock. Out of stock products take a maximum of 14 days to arrive, and we will ship them out immediately.

Restricted Areas

Primero Fitness will not ship to Tuas, Army Camps or Sentosa. If the customer wishes to do so, Primero Fitness has the right to charge a surcharge.

Warranty

 

The Primero Fitness Warranty is intended as a guarantee to replace or repair your product should it suffer any form of significant impairment while using it for its intended purpose in a regular manner.

It is not intended to protect against accidental damage, misuse of our item, wear and tear damage, or any other misuse of our item(s) that isn’t for its intended purpose.

Non-significant damage refers to but is not limited to:

  • Stains on the product
  • Slight Wear and Tear Damage
  • Minor scratches
  • Discolouration

Damage to the product from the use of our product in unwise manners will also not be covered under our warranty.

Unwise Use of our item(s) refer to such acts but is not limited to:

  • Exposing the product to extreme temperatures
  • Applying excessive force on mechanical parts and joints
  • Exposing the product to water
  • Supplying it with an electrical source of incorrect voltage

Damage to the product due to unwise storage of our products will also not be covered under our warranty.

Unwise storage refers to such acts as and is not limited to:

  • Storing our products in places of temperatures way above room temperature. E.g. Storing it beside your refrigerator unit
  • Storing it under a heavy load
  • Placing it in an area that is constantly exposed to the sun (Some surfaces like metal do get extremely hot under sun and that might be enough to cause heat damage to our product)

Significant damage is damage that will prevent you from using our product effectively. Such damage that arises out of normal use and is due to a deficiency in our product will definitely be covered.

Should you have an item that is under warranty, you may request a claim by filling in the warranty claim form on our website. If the item is deemed eligible for the warranty, we will deliver a replacement piece.

Do note that the delivery/self-collection of an item under warranty will follow the same rules as a normal order. By default, the replacement product(s) will be shipped to you via Free Standard Shipping, for which Primero Fitness is not liable for any lost parcels. If you wish to use other shipping methods, you must select the relevant option on the size exchange request form and pay the relevant charges.(Refer to Shipping Policy).

Disclaimers

The Warranty only covers the original item and excludes accessories.

Virgin Rubber Encased Plates Warranty

Limited 10-year warranty against breakage and 1-year warranty against manufacture defects. This warranty does not cover rubber loss due to chipping, fading, or cracking. This warranty will cover for the first 90 days the loss of rubber from manufacturing mistakes. In order to prevent chipping or cracking of the rubber, clean regularly and handle carefully. Rubber products may contain a slight odor. This odor should be considered normal and will not be covered under warranty.